This policy describes the categories of personal information that may be processed when you browse, contact or purchase from neverbacks.com. Neverbacks is an independent online shop for biker jewelry and motorcycle-inspired accessories. For privacy requests, please use our contact form. This policy should be read alongside the checkout information and any notices displayed when you use third-party services.
Information you provide
When you place an order, the shop may collect your name, contact details, delivery and billing information, selected products, order number, payment status and messages about your order. When you contact us, we receive the information you include in the form. If customer accounts or reviews are enabled, information submitted through those features may also be processed.
Technical information and cookies
WordPress and WooCommerce use technical information such as IP address, browser details and cookies or similar storage needed for shopping-cart functionality, customer sessions, security and account access. Some third-party integrations may use additional cookies or measurement technologies. Your browser or consent settings may offer controls over non-essential cookies. Disabling strictly necessary shopping-cart cookies may affect checkout functionality.
Why information is processed
- To receive, process, fulfill and support orders.
- To calculate delivery options and keep order and payment records.
- To respond to questions, returns or requests for customer support.
- To protect the website and investigate suspected fraud or misuse.
- To understand website performance or improve the shop, where permitted and configured.
- To meet applicable legal and accounting obligations.
Payments, shipping and other service providers
Depending on the payment option selected, information necessary to process a transaction may be handled by the payment service provider, subject to its own privacy information. For example, when PayPal is offered and selected at checkout, PayPal may handle payment-related data. Shipping providers may receive the name, delivery details and contact information needed to deliver an order. Website services such as hosting, spam prevention, analytics or security tools may also process limited information as needed for their functions.
Advertising and analytics
The website may use analytics or marketing integrations to understand traffic or measure campaigns. Availability and configuration can change. Consult any active cookie notice and the privacy policies of the relevant providers for their specific data uses. We do not claim that every possible integration is enabled on your visit.
How long information is retained
Order, support and account records may be retained for the time reasonably necessary to provide services, comply with legal or accounting rules, resolve disputes or prevent fraud. Different records can have different retention periods. You can request information about records associated with you through our contact page.
Your privacy choices and requests
Depending on applicable law, you may have rights to access, correct, export, restrict or request deletion of certain personal information, or object to certain processing. Some information must be kept for lawful administrative, accounting or security purposes. Include enough detail in your request for us to locate the relevant order or account, but please do not send a password or payment-card number.
External links and international orders
Pages may link to external websites, whose privacy practices are separate. If you order from another country, information needed for delivery or payment may be processed by service providers in other jurisdictions, subject to applicable safeguards and law.
Updates and contact
We may revise this policy as website features or service providers change. Questions, data access requests or privacy concerns can be sent through the Neverbacks contact form. For returns questions, see our Refund and Returns Policy.
Last revised: November 2, 2026. The store owner should verify legal-entity details, actual providers and local privacy-law requirements.